Senior Customer Insight Analyst (Remote) Manchester Base


£37000 - £47000 per annum + dependant on experience


United Kingdom,--Manchester

Job Type



As part of the Insight Team you will be key to enabling the business to make data-driven decisions. This is a diverse role that enables you to cover key areas of the team such as reporting & insight, automation and data management. You will effectively leverage data and tools available to you to answer key questions and help drive discussions.

Reporting & Insight

  • Able to take raw data feeds and turn them into actionable data to be used within ad-hoc analysis & reporting stream.
  • Proactively identify opportunities to extend reporting offering by effectively gathering requirements from the business and work with key stakeholders to formalise reporting specifications whilst understanding what value the report will bring.

Data Management

  • Own insight team data management processes - ensuring all nightly data processes are maintained and enhanced to support business needs.
  • Seek out opportunities to identify new valuable data sources and centralise new data feeds within the insight team function.


  • Responsible for the effective design, build & UAT of Adobe workflows to underpin the delivery of automated email campaigns through Adobe Campaign Standard.
  • Manage and maintain a marketing database contained in the chosen email platform Adobe Campaign Standard, identifying ways in which to enrich this database to meet business needs.

This role would suit someone with experience of working in a similar role using a variety of tools and techniques to help key stakeholders understand the opportunities and challenges facing them and providing recommendations as well as analysis.

  • Degree in a numeric subject i.e. Computer Science, Maths, Physics etc
  • 2-4 years' experience working in a customer insight team in a large, data-rich industry
  • Highly competent in SQL, experience in SAS desired
  • Well developed problem-solving ability with a proven track record
  • Accurate, persistent with excellent attention to detail
  • Self-motivated and proactive individual with the drive to succeed
  • Experience developing in Adobe campaign standard a bonus


  • Remote/Hybrid - 1-2 days in Manchester office monthly
  • 5-7% pension
  • 28 days holiday + BH
  • Various other benefits/incentives

If you're interested in this role, please apply direct with an updated CV.

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