Description
Job Advertisement: Junior Data Analyst with a Strong Focus on Customer Service
Position: Junior Data Analyst
Location: Birmingham (south west) hybrid working
Employment Type: Full-Time
About Us:
Our client is a dynamic and innovative company dedicated to providing exceptional services to our customers. They pride themselves on their commitment to excellence, customer satisfaction, and continuous improvement. As they continue to grow, they are seeking a talented Junior Data Analyst with a strong focus on customer service to join their team.
Job Description:
Are you passionate about data and customer service? Do you have a keen eye for detail and a knack for transforming data into actionable insights? If so, we have an exciting opportunity for you! As a Junior Data Analyst, you will play a crucial role in their Customer Service Analytics team, helping them enhance the customer experience through data-driven decisions.
Key Responsibilities:
- Data Analysis: Collect, analyze, and interpret customer service data to identify trends, patterns, and insights.
- Customer Insights: Provide actionable insights and recommendations to improve customers operational efficiency.
- Collaboration: Work closely with customer service teams to understand their data needs and support them with accurate and timely information.
- Data Quality: Ensure the accuracy and integrity of data by performing regular data audits and cleaning.
- Problem-Solving: Use data to identify and resolve issues impacting customer service performance.
Qualifications:
- Education: Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
- Technical Skills: Proficiency in data analysis tools such as Excel, SQL, and data visualization software.
- Analytical Thinking: Strong analytical and problem-solving skills with the ability to interpret complex data sets.
- Customer Focus: Excellent communication and interpersonal skills with a strong focus on customer service.
- Attention to Detail: High level of accuracy and attention to detail in data analysis and reporting.
- Team Player: Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
- Experience: Previous experience in a customer service or data analysis role is a plus, but not required.
What We Offer:
- Professional Growth: Opportunities for learning and development
- Collaborative Environment: A supportive and inclusive work culture that values teamwork and innovation.
- Competitive Salary: A competitive compensation package with lots of additional benefits.
- Work-Life Balance: Hybrid working
How to Apply:
If you are a motivated and detail-oriented individual with a passion for data and customer service, we would love to hear from you! Please send your CV outlining your qualifications and interest in the position
